Thank you for using our services via website or mobile app that may require you to provide Personal Information (as defined below). We want you to feel reassured what happens when you provide us your information.
Our website is WWW.THEWICKEDBUN.CO.UK.
Our website, mobile App and other services which require your Personal Information will be referred as ‘Service(s)’ in this policy.
For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services is TF Foods Limited. The registered company number is xxxxxxx. We are registered with UK Information Commissioner’s Office (Registration Numbe: xxxxx)
All information will be held and used in accordance with the Act. More information about the Act can be found on www.ico.uk/your-data-matters/.
1) What information The Wicked Bun will collect from you?
When you visit our Service (in a restaurant, mobile phone, tablet or computer), or download and use our App, you may provide us with Personal Information including your name, email, address, postcode, phone number and your date of birth. You may provide additional Personal Information if you wish.
You may provide your Personal Information:
i) By ordering take away using our online ordering service or by using our App. When you place a takeaway order online we may collect information such as items you have browsed and your favourite orders.
ii) By inputting your payment details in order to complete a transaction.
iii) By allowing us to collect your physical location through our App (if you have enabled Location Services and agreed to allow us to send you Push messages).
iv) By signing up for promotions or competitions.
v) By corresponding with our customer services team by email, in writing, on social media or telephone, in which case we may retain the content of your emails, letters or conversations together with your title, name, email address, the social media usename that you are using, phone number and our responses.
We also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location, how you use our Service, and the date and length of your visit. This information is collected automatically. This information is aggregated and it does not identify you as an individual. We do this to help improve your experience on our Service.
2) How we will use your Personal Information?
We use your Personal Information:
i) To make sure you get best experience from our Service depending on what computer or device you are using;
ii) Contacting you with information about our products, services, news and special offers, if you have given your consent when you registered with us;
iii) If you are using the App (and you have given us permission to do so by enabling this on your device), sending you ‘Push’ notifications containing information about our products and services and to provide you with information in the App;
iv) Notifying you about the changes or updates to any of our Services;
v) Carrying out market research and product development;
vi) Meeting legal, regulatory and compliance requirements;
vii) Investigating any complaints about the Services or investigating any safety or security incidents or breaches.
3) Do we share your Personal Information with anyone else?
We only share information with companies that we use to help us better understand and serve you. We never sell or give your Personal Information to anybody.
We may share your Personal Information with:
TF Foods Limited divisions:
We’ll share your Personal Information with people or department within TF Foods Limited including The Wicked Bun but only if they have a need to access it.
We engage third party payment service provider to process the payment of your online order (including the App). These third party payment service providers may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.
We may also share Personal Information with third parties for marketing, advertising and strategic development purposes to help us understand customer trends and patterns and to make sure that The Wicked Bun is talking to you about most relevant things. We have Agreements in place that defines what third parties can and cannot do with your Personal Information. We also conduct periodic reviews of third parties to ensure compliance. However we will only send marketing to you where you have previously give us your permission to send you marketing materials.
We may also share such details with auditors or legal professionals to obtain professional advice. If we do this, your statutory data protections rights will be preserved.
You should be aware that if we are requested by the police, a regulatory or government authority in the investigation of suspected illegal activities to provide your Personal Information, then we are entitled to do so.
Occasionally, we will ask to share your Personal Information with third parties for marketing purposes. We will only do this when we have your explicit consent to do so (for example, when you enter competition we will ask for your consent). If you don’t give your consent, it won’t prejudice your chances in any competitions.
4) What security measures are in pace to protect your “Personal Information”?
The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we can’t guarantee the security of your data transmitted to the Service; any transmission is at your own risk. We have implemented reasonable technical and organisational measures designed to secure your Personal Information from accidental loss and from unauthorised access, use, alterations or disclosures. We will continue to maintain and improve these security measures in line with legal ad technological developments.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5) How and where your Personal Information will be stored?
Where you have chosen a password which allows you to access certain parts of our Service, you are responsible for keeping this password safe. We recommend that you do not share your password with anyone else. We recommend that your password is unique to your The Wicked Bun account. We will not be liable for any unauthorised access or transactions entered into using your name and password where it has been shared with your permission or if you haven’t taken adequate steps to prevent it on either a desktop computer or another device. If you access our Service using a public computer, we advise you not to store your password and to log out of any parts of our Service. If you are using a mobile phone or tablet to use our Service, we advise that you have an appropriate passcode.
6) Links, advertisers, third party sponsors and ad-servers
7) How to find out what Personal Information The Wicked Bun (or parent company TF Foods Limited) holds about you or how to update the details?
The Act gives you the right to access your Personal Information that we hold. To protect your privacy and security, we will take reasonable steps to verify your identity before we carry out your request. We will not ordinarily charges a fee for access to your Personal Information but we are entitled to charges a reasonable fee for provide a copy of your Personal Information to you if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep updated.
You also have the right to ask us to update or amend any information that is wrong, ask us to stop sending you marketing information or even to ask us to delete your account and the associated Personal Information.
If you have any questions about what we do with your Personal Information, want us to make any changes to your account or to make a complaint please contact us using one of methods below:
i) Call our customer service s team at 0722222222
ii) Email us at THEWICKEDBUN@GMAIL.COM
iii) Write to us at The Wicked Bun, Food Court, St Anns Shopping Centre, Harrow, HA1 1AT.
iv) Contacting us via Facebook or Twitter (if you are sending any Personal Information then please only do this via a direct message).
We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the Information Commissioner’s Office via their webservice www.ico.org.uk.
8) How long we will hold your information?
We won’t keep your Personal Information for longer than is necessary for our legitimate business purposes or than is required by law.
9) The use of our Service by under 14s
Our Services are not intended for children and are therefore only to be used by anyone aged 14 or over and those under the age of 16 should have their parents or guardian’s permission. We encourage the supervision of children’s online activities. Your child’s privacy is important to us and we are committed to safeguarding children’s Personal Information collected online. Users of our Service may participate in certain interactive features on our Service, we will ask you to provide us with certain information, such as your email address and age. We will not send any marketing communications to anyone who has disclosed that they are aged under 16.
11) How to contact The Wicked Bun
The Wicked Bun, Food Court, St Anns Shopping Centre, Harrow, HA1 1AT.